The Compass Difference
Compass Vacation Rentals is a local, family-owned vacation rental business in the Great Smoky Mountains. We’re a partner, local guide, and short term rental industry expert trusted by dozens of owners and thousands of guests all across Gatlinburg, Pigeon Forge, Wears Valley and the surrounding areas.
PARTNERSHIP
Your home isn’t just a number in our system. We’re not a huge national company with an ‘office’ in the Smokies. We’re local. We’re family-owned. We return your phone calls – and your emails – and your text messages! We don’t nickel-and-dime you. There are no setup fees. There are no maintenance surcharges. You get paid on time. We treat your home as if it were our own.
PROFESSIONAL MARKETING
The Compass team has a combined 40+ years of consumer marketing experience. We provide professional photography, copywriting, advertising, and more! We utilize industry-specific tools to increase your online presence, enhance Search Engine Optimization (SEO), deliver content to our customer database, run targeted social media ads, and promote your home on all of the major OTAs (Airbnb, VRBO, etc.)!
REVENUE GENERATION
Like many other companies, we utilize a dynamic pricing model to optimize your booking income. Unlike most of those other companies, we also run a series of individual property analyses that are customized for your rental. We don’t “set it and forget it.” Your pricing is adjusted based on a variety of factors, including supply/demand, occupancy rates, holidays & events, lead times, market fluctuations, and more. Your time is valuable. Let us handle the algorithms.
GUEST EXPERIENCE
Our goal is to provide a world-class experience for your guests! This should begin from the moment they place a reservation until the time they return home. Our guest-experience team handles all guest questions, concerns, and communications. Your investment will be professionally cleaned to the highest standards after each guest’s stay. We work diligently with our cleaners and maintenance teams to ensure your home is ready for every stay – whether it’s a family vacation, honeymoon, reunion, or just a weekend away!
PROPERTY CARE
We have a dedicated team of cleaners, maintenance professionals, contractors, and technicians who are available 24/7 to provide the quality of care you expect for your home. Your rental is professionally cleaned after each stay and our teams adhere to strict cleaning and safety policies. Our maintenance teams and contractors are licensed and insured and can provide standard repairs as well as emergency services when needed. We also provide maintenance walk-throughs and preventative maintenance recommendations based on cabin use, wear and tear, safety recommendations, and/or guest feedback.
OWNER SUPPORT
We have an online portal for you to access at any time that provides detailed information on income, occupancy rates, your future calendar of bookings, maintenance history, and more! All our homeowners can contact our office any day of the week to speak with someone about their property. We also send out monthly performance reports.
COMPETITIVE MANAGEMENT SPLIT
Your income should be yours. We will maximize your revenue while having lower fees than most other management companies. Your goal is to make money. Our goal is to help you keep more of it.
Property Management
